Claim form personal accident
For this application, please enclose:
- a copy of medical documentation related to the accident
- police raports and results of the study for the presence of alcohol in Insured's blood (if it was carried out)
If the claim relates to the death of the Insured, please attach:
- medical documentation stating cause of death
- prosecutor's report
- result of post-mortem examination (if it was carried out)
- declaration of the beneficiary
- copy of the marriage certificate or copy of birth certificate (if the beneficiary is a spouse or offspring of the Insured)
- notarized copy of the beneficiary's ID card
- the death certificate (the original or a notarized copy
Send us the completed form travelowe@colonnade.pl
Claim notification medical expenses individual travel
For this application, please enclose:
- original receipts for costs incurred medical expenses
- copy of medical documentation
Send us the completed form szkodypodrozne@colonnade.pl
Claim form trip or baggage delay individual travel
For this application, please enclose:
- a copy of the ticket for the trip, during which there was a delay (the document must include the total price of the ticket)
- original receipts for any costs / lost items
- confirmation of the delay received from the airline (confirmation must include information on the number of hours of delay)
Send us the completed form szkodypodrozne@colonnade.pl
Missing documents regarding personal accident claim can be emailed to: travelowe@colonnade.pl or sent by post to the following address:
Colonnade Insurance S.A.
Branch in Poland
ul. Prosta 67
00-838 Warszawa
Missing documents regarding other claims can be sent by e-mail to: szkodypodrozne@colonnade.pl or by post to the above address.
Information regarding status of the personal accident claim can be obtained from the Claim Handling Department:
- by e-mail to travelowe@colonnade.pl
- by telephone on +48 22 528 51 00, Mon.-Thu. 9.00a.m.-5.00p.m., Fri. 9.00a.m.-4.00p.m.
Information regarding status of the trip / baggage delay or medical expenses claim can be obtained by sending e-mail szkodypodrozne@colonnade.pl or by calling Assistance Center on + 48 22 483 39 70.
