Privacy Policy

  1. This Privacy Policy applies to “Personal Data” (i.e. information identifying or allowing to identify an individual) that has been obtained through: 
    • website available at (“Website”),
    • computer applications provided by the Branch intended for use on or by means of computers and mobile devices (“Applications”),
    • social media, including Youtube, LinkedIn,
    • other contents, devices, and applications available through social media (“Social Media Content” Branch),
      - hereinafter (including Website, Applications and Social Media Content), collectively referred to as “Electronic Services”. 
  2. Your Personal Data is processed by Colonnade Insurance S.A. registered in Luxembourg under the number: B 61605, registered office: rue Jean Piret 1, L-2350 Luxembourg, operating in Poland through Colonnade Insurance Société Anonyme Branch in Poland registered in the District Court for the Capital City of Warsaw, 12th Department of the National Court Register, under the number 0000678377, Tax Identification Number (NIP) 1070038451, with its registered office at ul. Prosta 67, 00-838 Warsaw (hereinafter referred to as: “Branch”) who is the administrator of this data within the meaning of the Act on the Protection of Personal Data of 29 August 1997. 
  3. Personal data that you entrust to the Branch is processed:
    • to the extent necessary to establish, shape the content, change, terminate, and properly execute the Electronic Services Agreement,
    • to tailor the Electronic Services to your needs by presenting relevant information and advertisements,
    • to identify you when you send messages to other persons through Electronic Services, 
    • to conduct market research and analyses, including the client satisfaction survey,
    • to facilitate the exchange of content through social media, 
    • to review your complaints and requests for data access and their correction, and to pursue possible claims. 
  4. If you consent to receiving commercial information from the Branch via e-mail (e.g. via e-mail, SMS, bluetooth and other), your Personal Data will also be processed for the purpose of submitting information about the Branch, commercial offer, and promotions of the Branch and those offered by selected Branch partners. This consent can be withdrawn at any time by sending an e-mail to or by calling +48 22 528 51 00. 
  5. The Branch may access some of your Personal Data when you use the Social Media Applications or Social Media Content, including your social media login, profile photo, and other Personal Data that you provide to the Branch. If you choose to link a social media account maintained by another service provider with your account(s) within any of the Electronic Services, the Branch will have access to your personal data from that social media account, including access to Personal Data being part of your profile account in social media or your friends’ profiles. 
  6. This Privacy Policy does not apply to the privacy principles, information or other practices of any third parties, including any third parties operating the website or providing the service to which the link is contained within the Electronic Services. The Branch does not bear any liability in this regard. The inclusion of a link in the Electronic Services does not imply endorsement of the linked website or service by the Branch or by our group companies. 
  7. Please note that the Branch is not liable for the collection and use of data as well as data disclosure policies and practices (including data security practices) used by other organisations such as Facebook®, Twitter®, Apple®, Google®, Microsoft®, RIM/Blackberry® or other application developers, application vendors, social media platforms providers, operating system vendors, wireless service providers, or manufacturers of electronic devices, including Personal Data, that you have provided to other organisations through or in connection with the Electronic Services. 
  8. In order to familiarise yourself with the privacy and Personal Data protection policies of other sites, as well as the privacy and Personal Data protection policies of Branch Partners, please read the privacy policies of these sites and partners. 
  9. The Branch may share the selected Personal Data with the competent authorities or third parties who request to provide such information on the basis of the applicable legal basis and in accordance with applicable law. Except as set forth in the preceding sentence, your data will not be disclosed to any third party without your consent. 
  10. Any person whom personal data refers to is entitled to access the content of his/her personal data, correct and supplement them, and is entitled to request the cessation of data processing and their removal, by contacting the Branch for this purpose. If you remove Personal Data which is a condition of using the Electronic Services, you will lose the ability to use them. 
  11. If you include within the Electronic Services any Personal Data of other persons (including their full name, address, phone number or e-mail address), you may do so only if you do not infringe the applicable law and personal rights of such persons. If you provide the Branch with Personal Data of other persons, you are obliged, in particular, to: (a) inform the individual of the content of this Privacy Policy; and (b) obtain the right to consent to the collection, use, disclosure and transfer of Personal Data relating to other person in accordance with this Privacy Policy. 
  12. The Branch uses appropriate technical, physical, legal and organisational measures that comply with applicable privacy and personal data protection laws. However, it should be emphasised that no data transmission system via the Internet or any data storage system is 100% secure. Actions taken by the Branch may be insufficient if you do not observe the safety rules. In particular, you must keep your password secret and not share it with third parties. If you decide that your interaction with the Branch is no longer secure (for example, if you are concerned that the security of your Personal Data is at risk), you should notify the Branch immediately. 
  13. The Branch will take appropriate steps to ensure that Personal Data processed by the Branch is not used in an unintended manner and that Personal Data is appropriate and complete to the extent necessary to carry out the tasks described in this Privacy Policy. The Branch will store Personal Data for the time necessary to carry out the tasks set out in the Privacy Policy, except when a longer period of storage of Personal Data is required or permitted by law. 
  14. The Electronic Services are not aimed at people under the age of eighteen (18) and therefore such persons are requested not to disclose Personal Data via Electronic Services. 
  15. Should you have any questions about how your Personal Data is used by the Branch, please contact us by e-mail at or by post to: Colonnade, ul. Prosta 67, 00-838 Warsaw. 

User data of the e-learning Colonnade application

  • If you wish to use the e-learning Colonnade application and take part in certified training courses, you must provide us with certain data required by law. In addition, if you wish to participate in non-certified courses, you must provide us with your data in accordance with contract with Colonnade.
  • Do I have to provide personal data? The provision of personal data is necessary for the performance of the contract and the fulfilment of Colonnade's legal obligations. Without providing personal data it is not possible to use the e-learning Colonnade application.
  • Why are we collecting data? The legal basis and purpose of the processing of the general personal data is to take steps prior to the conclusion of the contract and to conclude and perform the contract.
  • What data do we process? The Administrator may process the following personal data necessary to establish, shape the content, change or terminate the contract: the User's name and surname, the User's electronic address and the User's date of birth, the provision of which is necessary to provide the service electronically due to the nature of the service provided or the manner of its settlement.
  • To whom may we disclose your information? Personal data may be disclosed to other entities only in connection with the fulfilment of the above-mentioned purposes and on the basis of a written agreement (e.g. to IT service providers, insurance brokers). Personal data may be transferred to third countries (outside the European Economic Area) only in situations defined by law, in particular when conditions are met to ensure an adequate level of security of personal data.
  • For how long do we process your data? Depending on the purpose, personal data are always processed for no longer than the period of limitation of claims or the applicable law.

Detailed Information on Electronic Services 

This section of the policy shall apply to information regarding the Electronic Services that are only intended for adults and includes:  

  • website available at: (hereinafter referred to as the "Website")
  • applications designed for use on computers and mobile devices (hereinafter referred to as the "Applications")
  • other content, devices and applications available through social media (hereinafter referred to as the "Social Media Content")


Colonnade, when running the Website, does not collect the data that could be used to identify you. If such data is collected, we will notify you directly, for instance, when concluding insurance contracts or providing your contact details to Colonnade for contact purposes. 

While using the Website, like other websites and electronic devices, certain data is collected automatically, such as your screen resolution, operating system type (for instance, Windows or Mac) and its version, electronic device manufacturer and model, language, type, and version of your web browser, as well as the time and type of pages you visit, the name and type of Electronic Services used (such as Apps), or your IP address (i.e., the address of your computer on the Internet). However, based upon the above data, we are not able to identify you. The anonymous data referred to above is processed in particular for technical purposes, such as collecting general statistical information and ensuring the proper operation of the Electronic Services. The access to the aforementioned information is provided by so-called Cookies, which are thoroughly described in the next section of the policy. 


Colonnade will be able to use (place and access) the data contained in cookies automatically if you give your consent through the appropriate settings of the software installed in the devices or through their appropriate configuration.  

Cookies are IT data, in particular, text files, which are stored on the user's device and are used to access the Electronic Services. Cookies will usually contain the name of the website from which the cookies have come from, the "lifetime" of the cookies and a unique number. Cookies are used to collect data about how you use the Electronic Services. Cookies, in particular, make it possible to:  

  • maintain a session (after logging in) so that you do not have to re-enter your login and password;
  • adapt the content of the Electronic Services to your preferences and optimise how the website is used; in particular, these files allow for recognising the device and displaying the content as part of the Electronic Services tailored to your specific needs;
  • customize certain information displayed as part of the Electronic Services based on your preferences, including the display of digital advertisements;
  • prepare statistics that help to understand how you use the Electronic Services, allowing for improving their structure and content.

Two main types of cookies are used within the Electronic Services: session cookies and persistent cookies. Session cookies are temporary cookies that remain on your device until you log out, leave the Website or Application or switch off your software (web browser). Permanent cookies are stored on the user's end device for the time specified in the cookie parameters or until they are deleted by the user. 

The following types of cookies are used within the Electronic Services:  

  • strictly necessary cookies required for the website to function. The website will not function properly if these cookies are not present; they are enabled by default and cannot be disabled;
  • preference cookies enable a website to remember information that changes the way the website behaves or looks. This may concern your preferred currency, language, or the region that you are in, as well as a colour theme;
  • analytics cookies allow us to improve the website by collecting and reporting information on how you use it;
  • marketing cookies are used to track visitors across the website to enable publishers to place relevant and engaging advertising.

You can change your preferences at any time, thereby withdrawing the consent you have given to Colonnade. The cookie settings can be changed in particular so as to block cookies in your browser settings or to inform you each time they are placed on your device. In the settings of your software (web browser), you can find detailed information on how to deal with cookies. In addition, you are provided with instructions on how to disable "cookies" for the most commonly used web browsers: 

  • Firefox 
  • Opera 
  • Chrome 
  • Safari 
  • Internet Explorer 


If you are provided with customised applications, any information not indicated herein will be provided in the form of dedicated terms and conditions for the provision of electronic services for each application. 

Social Media Content 

When you use the Social Media Content, Colonnade, like any other user, may access some of your Personal Data, such as your social media login, profile picture, and other Personal Data that you have made publicly available. If you decide to link a social media account managed by another service provider to your account(s) as part of any of the Electronic Services, the Administrator will have access to your Personal Information from such social media account, including Personal Data from your social media profile account or the profiles of your friends. Nevertheless, Colonnade would like to emphasize that by using social media, it uses the data on the same terms as any other user and does not collect it for its own purposes.