Colonnade Insurance S.A. Branch in Poland

Prosta 67, 00-838 Warszawa

We are open from Mon. to Thu. 9.00–17.00 and Fri. 9.00–16.00. Tel.: +48 22 528 51 00

Frequently asked questions

Please contact Customer Service on 22 276 26 00.

After receiving the claim, Colonnade Insurance S.A. Branch in Poland (Insurance Company) begins the process of its verification. In case of a complete application, the Insurance Company provides a decision immediately, not later than within 30 days from the receipt of the claim. In case it is not possible to provide a decision within the above deadline, the Insurance Company shall immediately inform the insured person about the obligation to complete a claim or provide explanations necessary to verify a claim. In this case, the Insurance Company shall issue a decision within 14 days from receiving the last missing document/information.

Please call us on 22 276 26 00. We will complete all the formalities during the conversation. There is no need to meet with an insurance agent or to provide medical examination results.

Questions about the corporate offer will be answered by our business development managers operating in major Polish cities:

Iwona Białogłowska - Regional Sales Manager, Southern Poland

Ewelina Franczuk - Regional Sales Manager, Western Poland

Arkadiusz Obiegły - Regional Sales Manager, Northern Poland

Paweł Polniak - Regional Sales Manager, Silesia

Marek Gurbała - Corporate Sales Director, Central Poland

Jan Drożdż - Regional Sales Manager, Central Poland


Katarzyna Michalczyk - Travel Insurance Sales Development Manager

Jacek Sidorowicz - Travel Insurance Sales Development Manager

Wojtek Jackowski - Travel Insurance Sales Development Manager.

The consumer has the right to use the procedure of out-of-court dispute resolution, in accordance with the Act of 23 September 2016 on an out-of-court resolution of consumer disputes.

The Financial Ombudsman is the entity authorized to deal with out-of-court resolutions of consumer disputes (website address:

Moreover, in the case of an insurance contract concluded via the Internet, the consumer has the right to use out-of-court dispute resolution and make a complaint via the EU ODR online platform, available at:

If your trip start and/or end date has changed or you would like to make another change/correction on your certificate please send request for update using send us an email contact form or send e-mail to our Customer Service Office e-mail:

If you have purchased an insurance contract in the same sales path with flight tickets please report request for update to partner directly.

All other changes in travel policies should be reported to us using send us an email contact form or by e-mail to our Customer Service Office e-mail:

Send us an email

I agree to the processing of the above personal data by Colonnade Insurance S.A. Branch in Poland to contact me.

Personal data will be collected and processed only in order to respond to the question included in the contact form (the personal data is collected and processed for the purpose of our legitimate interests we pursue when performing communication with clients).

Providing personal data is voluntary but necessary in order to respond to your question. Your personal data shall be processed no longer than it is necessary to respond to your question, and insofar for the time that legally based claims connected with it can be made. Personal data may be disclosed to other entities only in connection with the implementation of the aforementioned objectives and on the basis of a written agreement (e.g. IT service providers).

The person whom the data concerns has the right to request access to personal data, to correct it, ask for erasure of it or limit the processing of it or to object to the processing of it, the right to transfer the data and to lodge a complaint with the data protection supervisory authority National Commission for Data Protection at the following address: 1, Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette, Grand Duchy of Luxembourg, or with any other competent data protection supervisory authority in your EU Member State of residence.

You can contact the Controller by mail at: Colonnade Insurance S.A. 1, rue Jean Piret, L-2350 Luxembourg; by email at or by phone on +352 28 11 56 204. For all matters relating to the processing of personal data, in particular exercising your rights in relation to data processing, objection, or data transfer outside the EEA, you may contact the Data Protection Officer ( or send a letter to Colonnade Insurance S.A. at any time.

Contact for individual clients

+48 22 276 26 00

Mon.–Fri. 8.00 a.m.–6 p.m.


Contact for companies

+48 22 528 51 00

Mon.–Thu. 9.00 a.m.–5.00 p.m.
Fri. 9.00 a.m.–4.00 p.m.


Claims-related contact

Individual Client Claim Handling Department

+48 22 276 26 01

Mon.–Thu. 9.00 a.m.–5.00 p.m.
Fri 9.00 a.m.–4.00 p.m.

Corporate Client Claim Handling Department

+48 22 528 51 00

Mon–Thu 9.00 a.m.–5.00 p.m.
Fri 9.00 a.m.–4.00 p.m.

Appeals against the decision on the reported damage


Contact for partners

Travel insurance

Katarzyna Michalczyk
Travel Insurance Sales Development Manager
+ 48 519 033 560

Jacek Sidorowicz
Travel Insurance Sales Development Manager
+ 48 785 801 976

Wojciech Jackowski
Travel Insurance Sales Development Manager
+ 48 516 257 619

For registration and enrolment for KNF (Financial Supervision Authority) exams

Client’s Spokesperson

Client support in complex and non-standard cases is offered by our Client Advocate.

For more details click here. To download a notification form click here.