Please contact Customer Service on 22 276 26 00.

After receiving the claim, Colonnade Insurance S.A. Branch in Poland (Insurance Company) begins the process of its verification. In case of a complete application, the Insurance Company provides a decision immediately, not later than within 30 days from the receipt of the claim. In case it is not possible to provide a decision within the above deadline, the Insurance Company shall immediately inform the insured person about the obligation to complete a claim or provide explanations necessary to verify a claim. In this case, the Insurance Company shall issue a decision within 14 days from receiving the last missing document/information.

Please call us on 22 276 26 00. We will complete all the formalities during the conversation. There is no need to meet with an insurance agent or to provide medical examination results.

Questions about the corporate offer will be answered by our business development managers operating in major Polish cities:

Iwona Białogłowska - Regional Sales Manager, Southern Poland

Ewelina Franczuk - Regional Sales Manager, Western Poland

Arkadiusz Obiegły - Regional Sales Manager, Northern Poland

Paweł Polniak - Regional Sales Manager, Silesia

Marek Gurbała - Corporate Sales Director, Central Poland

Jan Drożdż - Regional Sales Manager, Central Poland

and

Katarzyna Michalczyk - Travel Insurance Sales Development Manager

Jacek Sidorowicz - Travel Insurance Sales Development Manager

Wojtek Jackowski - Travel Insurance Sales Development Manager.

The consumer has the right to use the procedure of out-of-court dispute resolution, in accordance with the Act of 23 September 2016 on an out-of-court resolution of consumer disputes.

The Financial Ombudsman is the entity authorized to deal with out-of-court resolutions of consumer disputes (website address: www.rf.gov.pl).

Moreover, in the case of an insurance contract concluded via the Internet, the consumer has the right to use out-of-court dispute resolution and make a complaint via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/.

If your trip start and/or end date has changed or you would like to make another change/correction on your certificate please send request for update using send us an email contact form or send e-mail to our Customer Service Office e-mail: bok@colonnade.pl.

If you have purchased an insurance contract in the same sales path with flight tickets please report request for update to partner directly.

All other changes in travel policies should be reported to us using send us an email contact form or by e-mail to our Customer Service Office e-mail: bok@colonnade.pl.